How do I report a bug or system error?

If you encounter a bug or error in LabHQ, follow these steps so that you can report it to us effectively:

Before you report the issue to us, collect as much information as you can to help our support team investigate:

Description of the issue - Explain what happened and what you were trying to do.
Steps to reproduce - Try and provide a step-by-step guide on how the issue occurred.
Error message (if any) - Copy and paste or take a screenshot showing any error messages.
Affected users - Indicate whether the issue is affecting only you or multiple users.
Browser and device details - Note the browser, operating system and device type.
Date and time of occurrence

Raise a ticket by emailing our designated support email (support@thelabhq.com). Don't forget to include all of the details above in your email.

You will be automatically assigned a ticket number for tracking purposes.

The support team will review your issue and try and provide short-term workaround, or fix via a software update.

For critical issues, your issue may be escalated to the development team for a software patch.

Once resolved, you will receive confirmation and resolution steps.