Support FAQs

What are your support hours?

The LabHQ support team is available Monday to Friday, from 9:00 AM to 5:00 PM (UK time), excluding public holidays.

Do you offer support outside of these hours?

Standard support is provided within our business hours. If you require extended or out-of-hours support, please contact us to discuss available options.

How can I contact support during business hours?

You can reach the LabHQ support team via the usual channels (e.g., email, support portal). We aim to respond to all queries as quickly as possible within business hours.

What happens if I submit a request outside support hours?

Any requests submitted outside of our support hours will be logged and reviewed the next working day.

Are there any days when support is unavailable?

Yes, our support services are unavailable on weekends and UK public holidays. Any requests received during these times will be reviewed on the next business day.

How quickly will I receive a response?

Response times may vary depending on the nature and priority of your request, but we strive to acknowledge all queries promptly within our support hours.